Return window
30 days to decide
Request an eligible return within 30 days after delivery.
Return Policy
A return process you can trust.
We want every Stoic piece to feel right. Eligible unworn pieces can be requested for return within 30 days of delivery through a clear, supported process.
30-day return window
Eligible returns must be requested within 30 days after delivery.
Required
Original condition
Pieces must be unworn, unaltered, and returned with their original packaging.
Guided process
Client care support
Contact us before shipping so your return can be properly authorized.
Simple and supported
How to make a return
Please contact us before sending anything back so we can authorize and identify your return.
Request your return
Contact client care within 30 days of delivery. Include your order number, the item you wish to return, and the reason for the request.
Receive instructions
Once eligibility is confirmed, we will provide the correct return address and packing instructions. Unauthorized returns may not be accepted.
Pack the piece securely
Return the unworn piece with all original packaging, certificates, gifts, and accessories. Use a trackable shipping service and retain your receipt.
Inspection and refund
After arrival, the return is inspected. Approved refunds are issued to the original payment method; your bank may require additional time to post the credit.
Clear expectations
Eligibility and refunds
What is eligible for return?
Standard, non-personalized pieces may be eligible when returned unworn, unaltered, free from damage, and in their complete original packaging within the stated return window.
What cannot be returned?
Items showing wear, damage, alteration, missing packaging, or removed hygiene protections may be refused. Personalized, engraved, final-sale, and certain hygiene-sensitive items are not eligible unless faulty. Any specific exception shown on the product page also applies.
Return shipping and original delivery costs
Unless an item is confirmed faulty or incorrect, return shipping costs are the customer's responsibility. Original shipping fees, duties, taxes, and import charges are generally non-refundable where permitted by law.
Faulty or incorrect items
Contact us promptly with your order number and clear photos. Do not ship the item before receiving instructions. If the issue is confirmed, we will provide an appropriate remedy in accordance with applicable consumer law.
Refund timing
We will notify you after inspection. Approved refunds are returned to the original payment method. Processing times vary by financial institution and can take several business days after the refund is issued.