Our promise is straightforward: your piece should arrive as described and free from manufacturing defects. If something is not right, we will review it carefully and provide a clear resolution.
If your piece arrives with a confirmed manufacturing fault, contact us promptly. After inspection, eligible concerns involving the original construction, setting or clasp will be repaired, replaced or otherwise resolved at Stoic’s discretion.
Normal wear, scratches, tarnish, fading caused by wear or chemicals, accidental damage, loss, misuse and work performed by another jeweller are not manufacturing faults and are not covered.
Message the Stoic concierge with your order number, a description of the concern and clear photos. We normally reply within one business day and will explain the next step before you send anything.